Insurance Solutions
> Introduction to Insure3 Claims
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Well-automated, operationally efficient claims processes in
the P&C business are a potential gold mine. If done well,
carriers can curb costs and improve customer satisfaction at the
same time. Of course, not all claims are alike, so the practices
of insurers responding to them have to vary, and constant changes
in bureau and regulatory requirements don’t make life any
easier.
That’s why Castek delivers a claims processing system with
a range of handling scenarios that make allocating the right level
of time, effort and expertise to a given type of claim as flexible
as possible. Insure3 Claims supports multiple lines
of business across the entire claims lifecycle, from first notice
of loss through assignment, adjudication, settlement and recovery.
Improving the customer experience
Our flexible design streamlines communication among the many parties
involved in a claim. A browser-based interface provides quick
access to shared, comprehensive information and coordinates action
tracking. Bringing new levels of responsiveness and transparency
to the often trying claims process is key to winning customers’
loyalty.
Keeping costs down
Real-time financial activity tracking provides adjusters with
a clear summary for each claim, claimant and coverage, enabling
informed decisions. Insure3 Claims maintains separate
reserves for losses and expenses, and carrier-defined default
amounts can be used for faster setup. Also, to ensure proper control
over reserve setting and payments, Insure3 Claims features
flexible authority checking. And integrated approval escalation
and tracking avoids delays and time consuming follow-ups.
With Insure3 Claims, your skilled adjusters
can concentrate on what they do best: investigation, evaluation
and settlement.
- First Notice of Loss intake supported through multiple channels
- Reported incidents divisible into multiple claim files for
automated or manual assignment based on incident characteristics
and adjusters’ areas of specialization and experience
to make the best use of scarce skilled resources
- Assigned tasks and work management provide staff handling
heavy case loads the tools to stay on top of key dates and follow-up
actions
- Business-configurable event logging creates claim journal
entries automatically, freeing staff from low-value keying of
file notes